Terms of service
These terms apply when you use the FLUID website or order from us. By placing an order, you agree to them. Please read them with our Shipping policy and Refund policy.
Who we are
FLUID is a premium casual clothing brand based in Punjab, Pakistan. We sell hoodies and quarter-zips.
Your order
- An order is accepted only after we confirm it with you on WhatsApp or by phone.
- We can cancel an order if we can't reach you within 2 days, if the details look incorrect, or if the piece is out of stock. If you've paid anything, we refund it in full.
- Please check the colour and size before you confirm.
Prices and payment
- Prices are in Pakistani Rupees (Rs).
- We can change prices at any time, but the price you see when you order is the price you pay.
- If a price is shown wrongly by mistake, we'll tell you before we send anything, and you can choose to cancel.
- You pay Cash on Delivery.
Product pictures
Our product pictures and 3D views show how a piece looks. The real fabric can differ slightly in colour and texture.
The FLUID name and logo
The FLUID name, emblem and wordmark belong to FLUID. You can't use them to sell your own products.
Our responsibility
If something goes wrong with your order, our responsibility is limited to replacing the piece or refunding what you paid for it, as set out in our Refund policy. Nothing in these terms takes away your rights under Pakistani consumer law.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
Law
These terms are governed by the laws of Pakistan.
Contact
Questions about these terms? See our Contact information page.